FAQ’s

Frequently Asked Questions

HOW MUCH IS SHIPPING?

We charge a flat rate of $4.50 to ship all orders in the U.S. 

HOW ARE ORDERS SHIPPED?

All orders are shipped First Class Mail Service via United States Postal Service. Unfortunately, we are not responsible for lost or stolen packages during shipping. If this is ever to occur please contact the United States Postal Service directly. 

HOW LONG DOES SHIPPING TAKE?

Standard shipping is 3-5 business days after orders have been processed. Please allow 1-2 business days for orders to be processed.

WILL I RECEIVE A TRACKING NUMBER?

Tracking information for all orders is sent to the email address provided at the time that your order is placed, and will be sent the day your order has shipped. Please note: you will not receive a tracking number until your order has shipped.

CAN I MAKE CHANGES TO MY ORDER?

We only accept order cancellations.Please contact us immediately at healingco21@gmail.com with your name, and order number. We do not edit orders once they have been placed. 

CAN I RETURN ANY ITEMS?

Due to COVID-19 and health and safety guidelines, all product sales are final. Please note, we will only refund items that are incorrectly sent or missing from your order. Otherwise, we will not accept returns under any other circumstances. 

WHAT IS THE REFUND POLICY?

We have a 24 hour refund policy. This policy ONLY APPLIES if the product we send you is defective, a product is incorrectly sent or missing. In this case you have 24 hours after delivery to contact us via email.

CAN I EXCHANGE AN ITEM?

WE DO NOT OFFER EXCHANGES

WHAT ARE THE INGREDIENTS USED IN YOUR LIP GLOSS? 

Ingredients: Hydrogenated Polyisobutene, Ethylene/Propylene/Styrene Copolymer, Butylene/Ethylene/Styrene Copolymer, Pentaerythrityl Tetra-di-t-butyl Hydroxyhydrocinnamate, Organic Coconut Oil, Vitamin E Oil, Mica Coloring 

 

FOR ANY OTHER QUESTIONS PLEASE EMAIL US AT HEALINGCO21@GMAIL.COM